Privacy Policy

Equinox Hi-Fi Trading LLC

Effective Date: January 1^st , 2026

Equinox Hi-Fi Trading LLC (“Equinox Hi-Fi”, “we”, “us”, or “our”), a company registered in Dubai, United Arab Emirates, respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit or make a purchase from our online store, or otherwise interact with our services.

By accessing or using our website and services, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

We may collect and process the following categories of personal information:

1.1 Personal Identification Information

Full name
Email address
Phone number
Billing address
Shipping address

1.2 Payment Information

Credit and debit card details
Payment authorization data

Important: We do not store your full credit card details on our servers. All payment transactions are securely processed through certified third-party payment gateways that comply with applicable security standards.

1.3 Account and Transaction Information

Order history
Purchase preferences
Customer service communications

1.4 Technical and Usage Information

IP address
Browser type and version
Device information
Pages visited and interaction data

2. How We Use Your Information

We use your personal information for the following purposes:

To process and fulfill orders, payments, and deliveries
To verify your identity and prevent fraud
To communicate with you regarding orders, products, and services
To provide customer support and respond to inquiries
To improve our website, products, and user experience
To comply with legal, regulatory, and contractual obligations

3. Legal Basis for Processing

We process your personal data based on one or more of the following legal grounds:

Your consent
Performance of a contract (e.g., processing your purchase)
Compliance with legal obligations
Legitimate business interests, provided they do not override your rights

4. Sharing and Disclosure of Information

We may share your personal information only when necessary and in the following circumstances:

Payment Service Providers: To securely process online payments
Shipping and Logistics Partners: To deliver your orders
IT and Hosting Providers: To maintain and secure our online platform
Legal and Regulatory Authorities: When required by law or to protect our legal rights

All third parties are required to handle your data securely and in accordance with applicable data protection laws.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure servers, access controls, and regular system monitoring.

Despite our efforts, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

7. Your Rights

Depending on applicable laws, you may have the right to:

Access the personal data we hold about you
Request correction of inaccurate or incomplete data
Request deletion of your personal data
Object to or restrict certain processing activities
Withdraw consent at any time, where processing is based on consent

To exercise any of these rights, please contact us using the details provided below.

8. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to enhance user experience, analyze website traffic, and improve our services. You may control or disable cookies through your browser settings; however, some features of the website may not function properly as a result.

9. International Data Transfers

Your information may be processed or stored outside the United Arab Emirates where our service providers are located. In such cases, we ensure that appropriate safeguards are in place to protect your personal data.

10. Third-Party Links

Our website do not contain links to third-party websites, except to payment gateway.

11. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated effective date. Continued use of our website after changes constitutes acceptance of the revised policy.

12. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or how your personal information is handled, please contact us at:

Equinox Hi-Fi Trading LLC
Dubai, United Arab Emirates
Email: hifi@equinox-hifi.ae
Phone: +971 4 884 9593